Frequently Asked Questions
Everything you need to know about your Jabbawockeez experience.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-7 business days, while international orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that limited edition mask releases and final sale items are not eligible for return.
How do I know which size to order?
Each product page includes a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications to ensure the perfect fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's progress.